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CODE OF ETHICS

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

CODE OF ETHICS

  • To perform high quality repair service at a fair and just price.
  • To have a sense of personal obligation to each customer.
  • To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
  • To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
  • To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
  • To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
  • To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
  • To notify the customer if appointments or completion promises cannot be kept.

What People Say About Us

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    This is the only place my family goes for work on our cars. Always great service and reasonable prices!

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    This place is fantastic. They took the time to check out my car and explain what needed done.

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    Amazing service, great prices and their timing is perfect. Never had to leave my car very long. (A lot of shops take their time with your vehicle). Plus they don't make me feel dumb being a women!!

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    Myself and everyone I know who have worked with Todd and Don have had nothing but excellent service. The problem that I dealt with, wasted 2 months and over $600 on, Todd found within hours of dropping my car off, and had it fixed for a fraction of the cost that other garages wanted to charge me.

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    Todd and his guys to amazing work! I blew a tire and bent a strut this last trip into the shop and they did a great job and an extremely reasonable price! I truly can't say enough great things! They'll have my business for a very long time!

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    Our #1 go-to shop for car & truck care. Todd & Don typically go above and beyond the call of duty of a 'regular' mechanic shop. they're like a super-hero fix-it team!

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    They have reasonable prices and they have great customer service.

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    Todd Williams and the whole crew at Direct Car Care deserve a High 5 today, as they saved me $900.

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    Only place me and my family will go, they're very reasonable and honest.

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    Been there before. Good people, good prices, quality work.

Call us for service: 313-768-5338

ASE (Automotive Service Excellence)
IDENTIFIX
NAPA
BBB Accredited Business
Mitchell1
  • Car Care Aware