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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us


  • -Chris B.

    This is the only place my family goes for work on our cars. Always great service and reasonable prices!


  • -Linda C.

    This place is fantastic. They took the time to check out my car and explain what needed done.


  • -Kristen T.

    Amazing service, great prices and their timing is perfect. Never had to leave my car very long. (A lot of shops take their time with your vehicle). Plus they don't make me feel dumb being a women!!


  • -Matt M.

    Myself and everyone I know who have worked with Todd and Don have had nothing but excellent service. The problem that I dealt with, wasted 2 months and over $600 on, Todd found within hours of dropping my car off, and had it fixed for a fraction of the cost that other garages wanted to charge me.


  • -Kim M.

    Todd and his guys to amazing work! I blew a tire and bent a strut this last trip into the shop and they did a great job and an extremely reasonable price! I truly can't say enough great things! They'll have my business for a very long time!


  • -Todd G.

    Our #1 go-to shop for car & truck care. Todd & Don typically go above and beyond the call of duty of a 'regular' mechanic shop. they're like a super-hero fix-it team!


  • -Brittany W.

    They have reasonable prices and they have great customer service.


  • -Mary L.

    Todd Williams and the whole crew at Direct Car Care deserve a High 5 today, as they saved me $900.


  • -Adrienne V.

    Only place me and my family will go, they're very reasonable and honest.


  • -Gary S.

    Been there before. Good people, good prices, quality work.

Call us for service: 313-768-5338

ASE (Automotive Service Excellence)
IDENTIFIX
NAPA
BBB Accredited Business
Mitchell1
  • Car Care Aware